Last Updated: 25/11/2023
Thank you for shopping at Jellies. We appreciate the trust you have placed in us by choosing our earbuds. Please read our refund and return policy carefully to ensure you are fully aware of your rights and responsibilities.
We offer a 30-day return policy from the date of purchase. If, for any reason, you are not satisfied with your earbuds, you may return them within this period for a full refund or exchange. To be eligible for a return, the earbuds must be unused, in the original packaging, and in the same condition as received.
To initiate a return, please contact our customer service team at email@example.com within the 7-day period. Provide your order number and a brief explanation of the reason for the return. Our customer service team will guide you through the return process.
Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
Once we receive your returned earbuds, our team will inspect them to ensure they meet the return criteria. If the return is approved, we will process the refund or exchange within 7 business days. Refunds will be issued to the original method of payment.
If you receive defective or damaged earbuds, please contact our customer service team immediately. We will provide instructions on how to return the product, and upon verification of the defect or damage, we will offer a replacement or a full refund, including return shipping costs.
Customized or personalized earbuds are not eligible for return unless they are defective or damaged. Final sale items are also non-refundable.
Our earbuds come with a [X]-year limited warranty. This warranty covers defects in materials and workmanship. If your earbuds are found to be defective within the warranty period, we will repair or replace them at no additional cost.
Jellies reserves the right to modify this policy at any time without prior notice. Please check our website for the most up-to-date policy.